Created on September 1, 2011
- 1. Purpose of use of personal information
Collection, use, and provision of personal information
When the Company obtains personal information from customers for the purpose of our service provision or inquiry from customers, the Company clearly indicates in advance the purpose for which the personal information will be used; the Company collects and uses the information within the scope of the stated purpose of use. When the need to use a customer's personal information exceeds the stated purpose of use, the Company notifies the customer to that effect and obtains consent before using the information for such purpose.
When the Company acquires personal information indirectly in order to provide and operate services, the Company confirms with the information provider whether such information had been appropriately acquired. The Company then uses the information after an agreement is concluded.
However, in the following cases, the Company may omit presenting the purpose of use when information is acquired.
- When personal information is provided via meetings or name card exchanges with sales representatives of the Company.
- When the Company receives name cards at events, exhibitions, and seminars.
Acquired information may be used to introduce Company products and services by email and phone, information requests, and for marketing activities, including face-to-face sales (except when information was rejected before acquisition).
- 2. Entrusting personal information
- Although the Company entrusts some personal information due to a smooth business operation, the scope of such entrustment is limited to the extent possible.
The Company also confirms on a regular basis the maintenance of the outsourcee’s security level.
- 3. Provision of personal information to third parties
The Company shall not provide personal information from our customers to third parties without prior consent from the relevant customers.
However, the following cases are exceptions.
- When personal information is required by law
- When personal information is necessary for the protection of life, body, or property of a person, and it is difficult to obtain the consent of the customers
- When personal information is required for the advancement of public well-being and/or promotion of the healthy development of children, and it is difficult to obtain the consent of customers
- When personal information is necessary to cooperate with an agency of the state or local government or their agent in the execution of official duties according to law and obtaining the consent of the customer would pose a risk of interfering with the execution of such duties
- 4. Reasons not to disclose personal information
If any of the following reasons applies, the information will not be disclosed
If it is decided that the information will not be disclosed, notification to that effect will be given to the customer.
- If the identity of the person cannot be confirmed
- If the disclosure procedures defined by the Company are not properly implemented
(e.g., errors in the documentation or rejected submission of documents )
- If the requested information does not fall under the Retained Personal Information or does not exist.
- If the response to a request for disclosure is likely to harm the life, body, property, or any other rights or interests of the person in question or a third person
- If the response to a request for disclosure would seriously impede the proper execution of the Company’s businesses
- If a response to a request for disclosure constitutes a violation of other laws and regulations.
- 5. Contact concerning the handling of personal information
- If you have any questions regarding the handling of personal information, please use this inquiry form.
9:30–17:30 (except Saturdays, Sundays, and public holidays)